Privacy.

Who we are

AutoNurture is a product of Elbo Pte Ltd, a company registered in Singapore at 2D Hong San Walk, 0509 Palm Gardens, Singapore 689050. We provide AI Workers and voice automation for businesses. This policy explains what we collect, how we use it, and your rights. Contact us at info@autonurture.ai.

Data we collect

Account information you provide when you register (name, business email, company, role); billing information processed by our payment processors; the Content you submit and the Output the Services generate, including voice samples, call recordings, transcripts and call metadata; usage and device data such as IP address, browser, device identifiers and pages visited; and support communications you send us.

How we use data

To provide, secure and operate the Services; to authenticate your account, deliver features and handoffs, and run integrations you configure; to bill you and prevent abuse; to comply with legal obligations and enforce these Terms; and to maintain and improve the Services. Content submitted through our API is not used to develop or improve our models. Content from non-API Services may be used to help develop and improve our Services. We do not sell personal information.

Voice data

Voice features process audio you or your contacts send through the Services. Where required, you are responsible for obtaining consent from call participants and for providing notice of recording. Voice samples you submit may be used to train, tune and improve our voice AI services; you confirm you have the rights to do so. We may process voice data to detect impersonation, fraud, robocalling and other misuse, and we prohibit using our voice features to impersonate specific people without consent or for unsolicited marketing prohibited by law.

Sharing and sub-processors

We share personal data with sub-processors that help us deliver the Services: cloud hosting and storage providers, telephony and SMS providers, payment processors, customer support and analytics tools (including Microsoft Clarity for behavioural product analytics), and CRM/ATS/helpdesk integrations you choose to connect. A current list of sub-processors is available on request; we will provide at least 30 days' notice before adding or replacing one. We may also disclose data to comply with law, valid legal process, or to protect our rights, users or the public.

International transfers

AutoNurture operates from Singapore. We host customer data in regional data centres appropriate to the deployment; EU customer data is hosted in the EU where contracted. Where we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Retention

Call audio is retained for the retention window configured on your account (default 30 days) and then deleted. Transcripts and call metadata are retained for the duration of your subscription plus a reasonable period for analytics and billing reconciliation. Account records are retained while your account is active and for a limited period thereafter to meet legal, accounting and security obligations.

Your rights

Subject to applicable law (including the EU/UK GDPR and similar regimes), you may request access to, correction or deletion of your personal data, restriction of or objection to processing, and data portability. EU/UK residents may also lodge a complaint with their supervisory authority. California residents have rights under the CCPA, including the right to know, delete, correct, and opt out of sale or sharing of personal information (we do not sell personal information). To exercise any right, email info@autonurture.ai; we will respond within 30 days. We may need to verify your identity before fulfilling a request.

Children

The Services are not directed to children. You must be at least 13 to use the Services, and if you are under 18 you must have a parent or guardian's permission. We do not knowingly collect personal data from children under the applicable age of digital consent. If you believe a child has provided us data, contact info@autonurture.ai and we will delete it.

Security

We use industry-standard administrative, technical and organisational measures designed to protect personal data, including encryption in transit and at rest, role-based access controls, network isolation, logging and least-privilege access for staff. No system is perfectly secure; if we become aware of a personal-data breach affecting your data, we will notify affected customers in accordance with applicable law.

Cookies and analytics

We use essential cookies to operate the site and product, and analytics tools (including Microsoft Clarity) to understand how visitors interact with our website so we can improve it. Clarity collects information about your interactions using cookies and similar technologies, including session replays. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

Communications

When you create an account you consent to service communications (account notifications, billing, security alerts) by email, SMS and phone. You may opt out of promotional communications at any time using the unsubscribe link in our emails, by contacting info@autonurture.ai, or by calling +351 910 966 0306. Service messages essential to providing the Services may still be sent.

Changes to this policy

We may update this policy from time to time. For material changes we will notify you at least 30 days in advance by email or in-product notification before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

Contact

Privacy questions and rights requests: info@autonurture.ai. General support: info@autonurture.ai · +351 910 966 0306. Postal: Elbo Pte Ltd, 2D Hong San Walk, 0509 Palm Gardens, Singapore 689050.